Residential Manager
Lead the lodge. Shape the culture. Support youth healing.
Residential Manager at Idaho Youth Ranch is a senior leadership role within our Residential Center for Healing and Resilience. You'll oversee day-to-day lodge operations, lead residential staff, support a safe and therapeutic environment for youth, and help ensure the program meets the standards required of a licensed Psychiatric Residential Treatment Facility.
This role reports directly to the Executive Director and carries broad responsibility across operations, staff supervision, youth care oversight, and cross-functional partnership with clinical and nursing teams. If you're an experienced residential care leader ready to take ownership of a high-impact program, we'd like to hear from you.
The work, honestly described
The Residential Manager oversees the daily operations of a residential lodge at Idaho Youth Ranch's Psychiatric Residential Treatment Facility, a licensed behavioral health setting serving youth with complex psychiatric and trauma-related needs. This is a hands-on leadership role that spans program management, staff supervision, youth care oversight, documentation and compliance, and active collaboration with the clinical and nursing teams.
You're not a distant administrator. You're the operational center of the residential program, the person who ensures the lodge runs safely, the staff are supported and held accountable, the youth receive consistent and therapeutic care, and the program meets the regulatory standards that a licensed PRTF requires.
The Residential Manager is the bridge between the clinical mission of the program and the operational reality of running a 24-hour residential facility.
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What you're responsible for
The Residential Manager role has five interconnected areas of responsibility. Each is significant on its own. Together, they define what it means to lead a residential program well.
Program Management
- Develop and implement residential program policies and procedures in compliance with regulatory guidelines and evidence-based best practices
- Coordinate and oversee day-to-day lodge operations, ensuring ongoing compliance with all applicable state and licensing regulations
- Collaborate with the treatment team to support individualized treatment plans and monitor resident progress
- Conduct regular staff meetings and training sessions to maintain communication standards and support ongoing professional development
Staff Supervision and Development
- Recruit, hire, train, and supervise residential staff, including Shift Supervisors and Youth Care Providers
- Provide ongoing supervision, guidance, and support that promotes a positive work environment and fosters staff growth
- Conduct performance evaluations, address performance concerns, and implement corrective action when necessary
- Build and sustain a team culture grounded in collaboration, accountability, and respect
Youth Care and Safety
- Ensure the safety and security of residents through consistent implementation and enforcement of protocols
- Monitor and evaluate residents' physical and emotional wellbeing, addressing concerns promptly in coordination with clinical and nursing staff
- Support recreational activities, socialization opportunities, and life skills development as part of residents' broader rehabilitation
Documentation and Compliance
- Maintain accurate, current documentation including youth records, incident reports, and program progress notes
- Prepare regular reports on program activities, outcomes, and critical events
- Ensure documentation standards meet licensing and regulatory requirements for a PRTF setting
Collaboration and Communication
- Collaborate actively with the treatment team, therapists, psychiatrists, case managers, and nursing staff, to ensure comprehensive, coordinated care
- Maintain regular communication with residents' families, providing progress updates, addressing concerns, and supporting appropriate family involvement in treatment
- Coordinate with external agencies and community resources to support residents' needs beyond the lodge
Your reporting structure and key relationships
The direct reporting line to the Executive Director reflects the operational significance of this role. You'll have direct access to organizational leadership and a corresponding level of accountability for the performance and culture of the residential program.
You hire, train, supervise, and develop the Shift Supervisors and Youth Care Providers who staff the lodge around the clock. Their performance is a reflection of your leadership. Your investment in their development is one of the most consequential things you do in this role.
On the clinical side, you're a central operational partner, not in a clinical role, but responsible for ensuring the operational environment of the lodge supports clinical goals. That requires genuine understanding of both sides of the residential program and the ability to work across professional disciplines effectively.
You'll also maintain regular communication with residents' families, one of the more demanding aspects of residential management in a behavioral health setting, and coordinate with external agencies and regulatory contacts as needed.
Why this role is worth your attention
- A fully interdisciplinary care environment: treatment team, on-site nursing, on-site charter school (Promise Academy), and equine-assisted therapy
- A mission with 70 years of history in Idaho. The residents you're serving are exactly who Idaho Youth Ranch was built for
- An organization that takes staff development seriously at every level, from YCPs to senior leadership
- Exempt and salaried position with schedule flexibility appropriate to a senior management role
What to expect
Schedule
This is an exempt, salaried leadership role. Schedule flexibility is expected based on program needs, including occasional evenings or weekends.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with 100% employer match up to 4%
- Paid training and professional development, including specialized certifications (CPR, First Aid, Crisis Intervention, Individualized Behavioral Contingencies, Crisis & Suicide Management, Medication Management)
- Employee discounts at Idaho Youth Ranch Thrift Stores
- Employee Assistance Program (EAP)
- Eligible employer for Public Service Loan Forgiveness (PSLF)
What we're looking for
Required Qualifications
- Knowledge of psychiatric disorders, behavioral management techniques, and trauma-informed care approaches
- Strong organizational and time management skills, with the ability to prioritize effectively across competing demands
- Excellent communication and interpersonal skills, you'll work with residents, families, staff at all levels, and external stakeholders
- Ability to maintain confidentiality, exercise sound judgment, and make high-stakes decisions under pressure
- Willingness to obtain specialized training as required: CPR, First Aid, Crisis Intervention, Individualized Behavioral Contingencies, Crisis & Suicide Management, and Medication Management
- Valid Idaho driver's license
Preferred Qualifications
- Bachelor's degree in social work, psychology, counseling, or a related field
- Prior experience in a residential or treatment facility in a managerial or supervisory role
- Familiarity with Idaho licensing and regulatory requirements governing residential treatment facilities
Ready to lead at this level?
If you have the residential care background, the leadership experience, and the commitment to mission that this role requires, we'd like to hear from you. Questions about whether your experience meets Idaho's regulatory requirements are welcome. Reach out to our hiring team before you apply if you're not sure.