Case Manager
The person who holds the whole picture.
Every youth who comes to Idaho Youth Ranch's Residential Center for Healing and Resilience arrives with a history, a family, a set of needs, and a network of people who care about what happens to them. The Case Manager is the person who holds all of that, who knows the youth from the moment before they walk in the door to the day they leave, and who works to ensure that every system, service, and relationship around them is coordinated, supported, and moving in the right direction.
This is a collaborative, relational, and logistically demanding role. You'll work alongside therapists, the residential team, nursing, psychiatry, families, referral sources, schools, courts, and community providers. You're not the clinician, but you're the connective tissue that makes clinical care possible. If you're someone who finds meaning in advocacy, coordination, and the slow, patient work of helping a family navigate a system that can feel overwhelming, this role was built for people like you.
The work, honestly described
The Case Manager at the Residential Center provides comprehensive case management for youth receiving inpatient residential services. That means assessing needs, coordinating services, advocating for youth and families, monitoring progress, and ensuring that everything happening around a youth's treatment, from off-campus medical appointments to discharge planning to family communication, is organized, documented, and aligned with their individualized treatment plan.
Our values reflect something real about our character: joy, growth, compassion, transparency, commitment, relationships. These aren't corporate values painted on a wall. They describe what this work actually requires. A Case Manager who doesn't bring genuine care for youth and families to the coordination tasks will struggle. One who does will find the role deeply meaningful.
Start your next chapter
The Residential Center and Hays House are both hiring. Find your fit.
Your role across a youth's stay
Case management at the Residential Center follows a youth from before they arrive to after they leave. Here's what that arc looks like in practice. Every step of this arc involves documentation, coordination, and relationship, and the Case Manager is responsible for keeping all three in motion simultaneously across a caseload of youth at different stages of their stay.
Before Admission
Consult with the Intake Coordinator to learn about the incoming youth: their history, likes and dislikes, family dynamics, and what to expect on arrival day. Begin building your picture of this person before you meet them.
Arrival Day
Be present when the youth and family arrive. Help orient them to the program, explain your role, answer their questions, and provide the kind of grounded, warm presence that makes a frightening transition feel safer. Call the family that evening to check in.
During the Stay
Coordinate off-campus appointments: court hearings, medical and dental visits, community activities. Facilitate family time on campus. Update the Child and Adolescent Needs and Strengths (CANS) assessment to track progress. Participate in interdisciplinary team meetings. Assist with treatment plan development and updates. Monitor the full picture of each youth's needs across clinical, educational, social, and family domains.
Crisis Response
In coordination with the youth's therapist, respond to acute situations: addressing immediate safety, communicating with family, and coordinating referrals to behavioral health or emergency services as needed.
Discharge Planning
Coordinate discharge services and meetings with all relevant parties. Ensure the youth is moving toward the least restrictive appropriate level of care. Organize and participate in discharge celebration events.
After Discharge
Follow up with the family to communicate successes and challenges. The relationship doesn't end at the door.
Wherever you work, this is what you’re signing up for
The settings are different. The foundation is the same. Every YCP at Idaho Youth Ranch is expected to bring these things to the work — and in return, Idaho Youth Ranch is committed to supporting you in doing it well.
Reports To: Case Manager Supervisor
You report to the Case Manager Supervisor, who provides oversight, consultation, and support for the case management team. This is your primary resource for navigating complex situations, regulatory questions, and professional development.
The Treatment Team
Case Managers work daily alongside therapists, the residential manager, nursing staff, and psychiatry. Your role is collaborative. You contribute your knowledge of the youth's broader situation, coordinate the non-clinical elements of their care, and help the treatment team maintain a complete picture of each youth's needs and progress. You participate in scheduled clinical staff meetings, debrief meetings, and interdisciplinary team meetings.
Youth and Families
The youth and their families are your most important relationships. Families of youth in residential care are often navigating significant stress, fear, and uncertainty. Your consistency, transparency, and advocacy matter enormously to them. You're frequently the family's primary point of contact with the program: their window into what's happening with their child and their voice in the treatment process.
External Partners
Case management at the Residential Center extends well beyond the campus. You'll coordinate with referral sources, courts, schools, community providers, Medicaid systems, and other agencies involved in each youth's life. The ability to navigate these external relationships effectively, and to advocate clearly for the youth in systems that can be slow, bureaucratic, or underfunded, is one of the most important skills this role develops.
Why case management at the Residential Center is different
- You follow a youth's full arc, from the consultation before they arrive to the follow-up call after they leave. Few case management roles offer that kind of sustained relational continuity
- You're an essential member of a genuine interdisciplinary team, not a peripheral coordinator, but a clinical partner whose knowledge of the whole person shapes treatment
- The population is complex and the work is meaningful. Youth in residential care have significant needs, and the difference between good and poor case management is visible in their outcomes
- Idaho Youth Ranch's organizational values are operationalized in this role: joy, growth, compassion, transparency, commitment, and relationships aren't aspirational language here, they're job responsibilities
- A licensed behavioral health setting with clear supervision, regulatory structure, and professional standards. This role develops real case management expertise
- A mission with 70 years of history serving Idaho's most vulnerable youth
What to expect
Schedule
Primarily daytime schedule with occasional evenings, weekends, and on-call responsibilities as the role requires. Occasional overnight travel for organizational meetings or training.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with 100% employer match up to 4%
- Paid specialized training: CPR, First Aid, Crisis Intervention, Crisis and Suicide Risk Management, Therapeutic Crisis Intervention
- CANS certification training and annual recertification support
- Employee discounts at Idaho Youth Ranch Thrift Stores
- Employee Assistance Program (EAP)
- Eligible employer for Public Service Loan Forgiveness (PSLF)
What we're looking for
Required Qualifications
- Candidates must meet one of the following: social work licensure (LSW, LMSW, or LCSW), OR a bachelor's degree in behavioral science or a related field with at least 1 year of experience working with children in a social service setting, OR 5 years of experience working with children in a social service setting
- Must be 21 years of age or older
- Valid Idaho driver's license, or ability to obtain one within 15 days of hire
- Ability to complete annual CANS (Child and Adolescent Needs and Strengths) certification
- Working knowledge of Medicaid's Youth Empowerment Services Program and HIPAA/Medicaid guidelines
- Strong computer skills including experience with Electronic Health Records (EHR) and Microsoft Office
- Ability to maintain youth confidentiality and privacy while upholding youth rights
- Availability for occasional evenings, weekends, and on-call responsibilities
Preferred Qualifications
- One year of experience working with emotionally disturbed children or adolescents, preferably including case management
- One year of case management experience, preferably serving Medicaid youth
- Knowledge of psychoeducational skill building approaches
Ready to hold the whole picture?
If you're drawn to work that requires coordination, advocacy, and genuine relationship, and you want to do it in a setting where your role is valued as essential to the clinical mission, we'd like to hear from you. Questions about whether your background meets the experience requirements are welcome before you apply.