Administrator on Duty
The person in charge when it matters most.
The Administrator on Duty is the senior operational authority on the Hands of Promise Campus during their shift. When something goes right, a smooth evening transition, a crisis de-escalated before it became an incident, staff deployed exactly where they were needed, the AOD is often the reason. When something goes wrong, the AOD is the person everyone turns to first.
This is a campus-wide leadership role at Idaho Youth Ranch's Residential Center for Healing and Resilience, a licensed Psychiatric Residential Treatment Facility serving youth with complex behavioral health needs. You'll oversee the safety, security, and effective functioning of the entire campus during your shift, serve as the primary point of contact for program leadership in non-routine and emergency situations, and carry the authority to direct staff and facility resources as the situation requires.
If you've been the person others look to when things get difficult, and you're ready for a role that makes that responsibility official, this may be the right next step.
The rewarding work
The Administrator on Duty provides operational oversight for the entire Residential Center campus during their assigned shift. That means you're responsible for everything that's happening in the building and on the grounds: staff deployment, crisis response, safety and security, facility operations, and the overall functioning of the residential program during your hours.
This is not the same role as a Shift Supervisor. Shift Supervisors oversee YCPs within a single lodge. The AOD has campus-wide authority across all lodges and program areas, and serves as the primary liaison with program management and clinical leadership when situations exceed normal operations. You report to the Clinical Director, and during your shift, you are the operational decision-maker on campus.
How the AOD role is different from the Residential Shift Supervisor
- Scope: Shift Supervisors oversee Youth Care Providers within a single lodge. The AOD has operational authority across the entire campus, all lodges, all program areas, all staff on shift.
- Authority: The AOD is the primary contact with program management and leadership during non-routine or emergency situations and has the authority to direct staff and facility resources accordingly.
- Focus: Shift Supervisors are embedded in direct care and lead by example in the milieu. The AOD operates at the facility level, monitoring operations, managing logistics, responding to crises, and ensuring the campus as a whole is functioning safely.
- Reporting: Shift Supervisors report to the Residential Manager. The AOD reports to the Clinical Director.
Both roles are essential. But the AOD carries a broader scope of operational responsibility and a different kind of decision-making authority.
Start your next chapter
The Residential Center and Hays House are both hiring. Find your fit.
Wherever you work, this is what you’re signing up for
The settings are different. The foundation is the same. Every YCP at Idaho Youth Ranch is expected to bring these things to the work — and in return, Idaho Youth Ranch is committed to supporting you in doing it well.
Reports To: Clinical Director
You report to the Clinical Director, who provides oversight for the Residential Center's clinical and operational programs. Your direct access to clinical leadership reflects the significance of the AOD's decision-making authority during each shift.
Works Alongside: Shift Supervisors, Residential Staff, Nursing, and Clinical Teams
During your shift, you'll coordinate with Shift Supervisors in each lodge, residential care staff, nursing, and clinical team members as needed. You're not replacing their roles. You're the campus-level layer of operational oversight and coordination that ensures all of those functions are working together effectively.
The Youth
While the AOD role is more operational than direct care, you're not invisible to the youth on campus. Your presence in the lodges and program areas, your composure during difficult moments, and the way you treat staff in front of youth all contribute to the therapeutic environment. Leadership is visible at the Residential Center, and the youth notice.
Why this role is worth your attention
- Campus-wide operational authority. This is a genuine leadership role, not a coordination position
- Direct reporting line to the Clinical Director. Your decisions and observations matter to clinical leadership
- Fixed shift assignment (Day, Swing, or Overnight). You work one shift, not a rotation, which gives you consistency and the ability to build real knowledge of your shift's dynamics
- A licensed PRTF with clear protocols, escalation pathways, and institutional support. You're not making high-stakes decisions without a framework
- A natural step for experienced Shift Supervisors, residential care leaders, or facility operations professionals ready for broader responsibility
- A mission with 70 years of history serving Idaho's most vulnerable youth
What to expect
Schedule
Three fixed shifts: Day (7am to 3pm), Swing (3pm to 11pm), and Overnight (11pm to 7am). You are assigned to one shift. This is not a rotating schedule. Shift assignments may include weekends.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with 100% employer match up to 4%
- Paid specialized training: CPR, First Aid, Crisis Intervention, Individualized Behavioral Contingencies, Crisis & Suicide Management, and Medication Management
- Employee discounts at Idaho Youth Ranch Thrift Stores
- Employee Assistance Program (EAP)
- Eligible employer for Public Service Loan Forgiveness (PSLF)
Who we're looking for
Required Qualifications
- High school diploma or equivalent
- Thorough knowledge of emergency notification procedures and protocols for non-routine situations
- Strong oral and written communication skills, including the ability to clearly communicate instructions to staff and youth under pressure
- Ability to establish priorities and manage multiple tasks simultaneously with frequent interruptions
- Effective interpersonal skills, including conflict mediation
- Proficiency with Electronic Health Records (EHR) and accurate documentation
- Willingness to obtain specialized training: CPR, First Aid, Crisis Intervention, Individualized Behavioral Contingencies, Crisis & Suicide Management, and Medication Management
- Must be 21 years of age or older
- Valid Idaho driver's license
Preferred Qualifications
- Bachelor's degree in a related field
- Experience in a youth residential setting
- Thorough knowledge of Idaho and DHW safety and security requirements for PRTF operations
- Familiarity with Idaho Youth Ranch policies and procedures regarding PRTF operations, especially as they affect youth health, safety, and security
Ready to be the person in charge?
If you have the operational judgment, the composure under pressure, and the leadership instinct to be the person a campus full of staff and youth can rely on during every shift, we'd like to hear from you.